Instant Answer
Callra answers every inbound call on the first ring. No hold music, no voicemail. Automated phone ordering means a restaurant never misses a call during rush, after close, or when staff are slammed.
First-ring pickup · 0 missed calls
Restaurant Phone Order AIAnswer Every Restaurant Call,
Answer Every Restaurant Call,
Complete Every Order
The restaurant call answering AI that picks up every inbound call, takes the full order, and sends it straight to your POS, 24/7, with nobody retyping a thing.
Callra AI is the unified AI front-of-house platform that answers every call your restaurant receives, captures the full order including payment, and sends it straight to your POS ticket queue, 24/7, in English and Spanish with natural code-switching. Built on modern speech and language models, with native Clover and Square integration.
SLIVE
Inbound · +1 918
00:38 · AI active · EN
“Hi, I’d like a large pepperoni and a Caesar for pickup at 7.”
“Got it — one large pepperoni, one Caesar, pickup 7:00. That’s $24.18. Card on file?”
POS · TICKET QUEUE+ NEW · 2.7s
#01421× Large Pepperoni
1× Caesar Salad
Pickup 7:00 · Paid$24.18
The cost of a ringing phone
Restaurant Calls Go Unanswered
During the dinner rush, when your line cook calls in sick, or after close, the phone keeps ringing and nobody can pick it up. Every missed call is a missed order.
Every restaurant owner knows the feeling: the phone rings during the Friday rush and there is nobody free to answer it. Whether it’s a line cook calling in sick, a dinner rush that swamps the front of house, or the hours after close, a call that goes unanswered is an order that never happens. It doesn’t show up as a refund or a complaint. It just walks to whichever competitor picked up.
The usual fixes do not hold up. Hiring another host to cover the phones adds ongoing labor cost. Voicemail loses the order outright. A per-minute answering service can get expensive at exactly the moment call volume spikes. The missed restaurant calls solution operators need answers every call, takes the full order accurately, and scales with demand instead of against it.
Try the ROI calculator →See what unanswered calls cost your locations each month.
How it works
How Callra Phone AI Works
Phone AI restaurant ordering in three steps, from a ringing phone to a paid ticket in your POS, without anyone on your team touching it.
Callra answers the call
Every inbound call is answered on the first ring, 24/7, greeted with your restaurant name in English or Spanish. No hold music, no voicemail, no missed calls. The AI routes and answers before a guest ever hangs up.
It captures the full order and sends a secure pay link
Natural language AI takes the complete order (add-ons, substitutions, combos, allergy requests, sold-out items), then confirms it back to the caller and sends an SMS with a secure hosted checkout link. Card details are never entered during the call. Any caller who asks for a person is transferred straight to your line, and the agent offers the same handoff whenever a request is outside what it can handle.
It writes the order back to your POS
The completed order goes straight to your Clover or Square ticket queue as the call wraps. No middleware, no re-keying. The kitchen sees the ticket as if a staff member typed it in.
Under the hood: speech is transcribed in real time and parsed against your live menu on every turn, so items, modifiers, and sold-out flags resolve against what you actually sell today. Confirmed orders are forwarded to your POS automatically. See how Callra integrates with Square and Clover.
Capabilities
Key Features
Everything an operator needs to turn a ringing phone into a paid ticket, built into one AI agent.
Full Order Capture
Natural language AI takes the complete order (add-ons, substitutions, variants, allergen notes, sold-out items, scheduled orders) and reads it back to confirm. Mid-call edits and cancellations are supported for pickup, dine-in, and delivery orders.
Full order capture · pickup, dine-in, delivery
POS Write-Back
Completed orders go straight to your Clover or Square ticket queue as the call wraps. No middleware, no re-keying, nobody retyping an order at the counter. The kitchen sees the ticket exactly as if staff entered it.
Straight to the ticket queue · no re-keying
Payment Capture
Order confirmation, status updates, and a secure hosted checkout link are sent by SMS, so card details are never entered during the call. Payments are processed by PCI-DSS-compliant providers (Stripe, Converge/Elavon, Clover, Square), with saved-card reuse and pay-to-confirm supported.
Hosted checkout · PCI-compliant processors
24/7 Availability
The line is open every hour of every day. The call quality at 11am on a Tuesday is the call quality at 7pm on a Saturday, and simultaneous-call capacity is provisioned for your restaurant. We size it to your real volume at onboarding so a rush doesn’t send callers to voicemail.
Always on · capacity sized to your volume
Multi-Language
A native Spanish agent with code-switching handles bilingual callers at the same accuracy and order completion as English. Callra also supports French, German, Italian, Portuguese, Dutch, Hindi, Japanese, Russian, Arabic, Norwegian, and Urdu.
English + Spanish, plus 11 more languages
Integrations
Seamless POS Integration
Native connections to the systems your kitchen already runs on. No middleware, no third-party API layer.
Callra Phone AI integrates natively with Clover and Square. Native integration means there is no middleware sitting between Callra and your point of sale: completed orders write straight into your POS ticket queue in real time, the same way a staff member would key them in. Compare that with a middleware approach, where a third-party layer relays the order and adds latency, failure points, and another vendor to your stack. See how Callra integrates with Square and Clover.
Trust & security
Compliance & Security
Phone orders touch payment data and recorded calls. Here’s exactly how Callra handles both.
PCI-Compliant Processors
Stripe, Converge, Clover, Square
No Card Storage
Callra never stores raw card numbers
TCPA
Recording disclosure on every call
CCPA
You own your data, and we don’t sell it
Payments are processed by PCI-DSS-compliant providers: Stripe, Converge/Elavon, Clover, and Square. Card details are entered through a secure hosted checkout link, never spoken or entered during the call, and Callra never stores raw card numbers on its own servers. Learn more about our security practices, or contact sales with questions about a specific payment processor.
Callra complies with TCPA. Outbound confirmation calls include a recording disclosure. Every recorded call opens with “This call may be recorded for order accuracy and quality assurance purposes.” Recording and consent behavior is configurable per state, including the 12 states that require two-party consent: CA, CT, FL, IL, MD, MA, MI, MT, NH, OR, PA, WA. CCPA data-subject requests can be sent to info@callraai.com. Callra is U.S.-based, and you own your data. We don’t sell it.
Pricing
What it costs
Quoted per restaurant, not off a rate card, because no two phone lines look alike.
CALLRA · QUOTED PER RESTAURANT
What Callra costs depends on your call volume and how many locations you run — not on which languages you need, because every language is included. Rather than publish a rate card that fits nobody, we scope it with you on a short call, and the dynamic ordering storefront is included free either way.
contact us for a quote →SEE IT FIRST
Prefer to hear it before you talk numbers? Book a live demo and we will run a real order through the phone agent on your own menu, then size a quote around the volume you handle.
See a Live Demo →Payments processed by PCI-compliant providers · Trial available
FAQ
Frequently Asked Questions
Straight answers about how Callra Phone AI works, what it integrates with, and how it stays compliant.
Callra Phone AI answers your restaurant's inbound calls using natural language AI, 24 hours a day, 7 days a week. It greets callers with your restaurant name, takes the full order including add-ons and substitutions, handles payment through a secure SMS checkout link, and sends the finished order straight to your POS ticket queue. At any point the caller can ask for a person and the call is transferred to your line.
Callra Phone AI integrates natively with Clover and Square, including menu import and order forwarding. Native integration means there is no middleware or third-party API layer. Orders write directly to your POS ticket queue in real time. Contact sales to confirm your POS system is supported before signing up.
Payments are processed by PCI-DSS-compliant providers: Stripe, Converge/Elavon, Clover, and Square. Card details are entered through a secure hosted checkout link and are never spoken or entered during the call itself; Callra never stores raw card numbers on its own servers. Contact sales with questions about a specific payment processor.
Callra Phone AI is quoted per restaurant rather than sold off a published rate card, because cost depends on your call volume and how many locations you run. Which languages you need does not change the price — every language is included. A trial is available so you can hear it on your own lines first. Contact us and we will put together a quote for your restaurant.
Yes. Callra Phone AI handles complex orders including item add-ons, substitutions, variants, allergen notes, sold-out items, and scheduled orders, and supports mid-call edits and cancellations. The AI confirms the full order back to the caller, giving customers a chance to correct any misunderstandings.
Callra Phone AI is optimised for restaurants that take phone orders: pizza chains, fast casual, QSR, and multi-location independents. It works best for restaurants receiving 50 or more inbound calls per day. Contact sales to determine the best fit for your concept.
A caller can ask for a person at any point ("let me talk to someone", "is anyone there") and Callra transfers the call to your restaurant line and steps out. The agent also offers that handoff itself when a request is outside what it can do, such as an order placed outside your working hours. Every call is transcribed and saved to your dashboard, so you can see exactly what was said before the transfer.
Callra gives you the controls; you decide how to use them for your state. You can switch on a spoken recording notice that plays in the greeting before anything is captured, and the agent always answers truthfully if a caller asks whether the call is recorded. It will never deny it. Text transcripts of every call are retained. All-party consent states set a higher bar than others, so confirm your own obligations with your counsel; Callra does not provide legal advice.