13 languages, and one line that speaks two of them.
The agent answers natively in each of these — not translated from an English script, so hours, service names and menu items are read the way a local speaker would say them. What it can do is identical in every one: it takes the whole order, or books the appointment, not a reduced version of either.
- Englishen
- Spanishes
- Frenchfr
- Germande
- Italianit
- Portuguesept
- Dutchnl
- Hindihi
- Urduur
- Japaneseja
- Russianru
- Arabicar
- Norwegianno
How a bilingual line actually works
On a bilingual line the agent pairs English with one other language and switches between the two mid-conversation, as the caller does — no menu, no “press 2 for Spanish”, no asking the caller to pick. A guest can start in Spanish, give an address in English, and finish in Spanish again.
Two things are worth knowing before you plan around it, because they are easier to read here than to discover on a live call:
- A pair must include English. The agent switches between English and one other language. It does not switch between two non-English languages — French and German on one line is not something it does.
- Arabic and Norwegian cannot be paired. The agent speaks both, and speaks them well, but the speech model behind the switching does not carry them. A line in Arabic or Norwegian runs in that language alone.
So the languages available as an English pair are: Spanish, French, German, Italian, Portuguese, Dutch, Hindi, Urdu, Japanese, Russian.
What it costs
Nothing extra, in either vertical. Language is a setting rather than a tier: all three salon plans carry the same agent, and a restaurant quote is built from call volume and how many locations you run — not from which languages you need. A bilingual line costs what an English-only one costs.
Languages, answered
13: English, Spanish, French, German, Italian, Portuguese, Dutch, Hindi, Urdu, Japanese, Russian, Arabic, Norwegian. You choose the language when you set the line up, and it can be changed later.
Yes, on a bilingual line. The agent pairs English with one other language and switches between the two mid-conversation as the caller does, without the caller pressing anything or asking. A bilingual pair must include English — the agent does not switch between two non-English languages — and Arabic and Norwegian cannot be paired, because the speech model behind the switching does not carry them.
No, in either vertical. Language is a setting rather than a tier: all three salon plans carry the same agent, and a restaurant quote is built from call volume and how many locations you run, not from which languages you need. A bilingual line costs what an English-only line costs.
No. Each language is spoken natively rather than translated from an English script, so hours, service names and menu items are read the way a local speaker would say them. What the agent can do is identical in every language — it takes the full order or books the appointment, not a reduced version of either.