13 languages. One line can speak two.

13: English, Spanish, French, German, Italian, Portuguese, Dutch, Hindi, Urdu, Japanese, Russian, Arabic, Norwegian. You choose the language when you set the line up, and it can be changed later.

Yes, on a bilingual line. The agent pairs English with one other language and switches between the two mid-conversation as the caller does, without the caller pressing anything or asking. A bilingual pair must include English — the agent does not switch between two non-English languages — and Arabic and Norwegian cannot be paired, because the speech model behind the switching does not carry them.

No, for any business. Language is a setting rather than a tier: every salon and dental plan carries the same agent, and a restaurant quote is built from call volume and how many locations you run, not from which languages you need. A bilingual line costs what an English-only line costs.

No. Each language is spoken natively rather than translated from an English script, so hours, service names and menu items are read the way a local speaker would say them. What the agent can do is identical in every language — it takes the full order or books the appointment, not a reduced version of either.