Terms & SMS Program Conditions

How to get help or opt out

You are always in control of the messages you receive. The following keywords are recognized in any reply to an SMS from the Callra AI Order Notifications program and are case-insensitive:

HELP

Reply HELP to any message for assistance. You will receive a reply with instructions and a support contact.

STOP

Reply STOP to any message to opt out of all further SMS messages from that restaurant. You will receive a confirmation that you have been unsubscribed, and no further messages will be sent.

You may also unsubscribe by replying CANCEL, END, QUIT, UNSUBSCRIBE, or STOPALL. If you need assistance at any time, contact info@callraai.com.

Consent and eligibility

By providing your mobile number to a restaurant that uses Callra AI (for example, when placing a phone order), you consent to receive transactional SMS messages relating to that order. Consent is not a condition of purchase — you can still place an order without receiving text messages; you will simply not receive confirmations or status updates by SMS. You must be 18 years of age or older, or have the consent of a parent or legal guardian, to enroll in the program.

Callra AI does not share mobile numbers with third parties for marketing or promotional purposes and does not use SMS to send marketing, advertising, or solicitation messages.

Carrier disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery depends on the recipient’s carrier, network conditions, and device availability. We are not responsible for any charges from your wireless carrier.

Service terms

Callra AI provides software that restaurants use to answer phone calls and manage orders. Restaurant accounts are subject to the subscription package they select, including usage limits and overage rules made available in the dashboard. You are responsible for the accuracy of the menu, hours, and other information you configure. You will not use the service for unlawful purposes, to harass callers, or to circumvent telecommunications regulations.

Fees

Restaurant accounts pay the subscription fees for the package they select. Usage above the package’s included minutes is billed at the overage rate displayed on the billing page. Fees are non-refundable except where required by law.

Acceptable use

• Do not use the service to send content that is unlawful, abusive, defamatory, obscene, or infringing.
• Do not use the service to send unsolicited marketing SMS messages under any circumstances.
• Do not attempt to reverse-engineer, disrupt, or gain unauthorized access to any part of the service.
• Do not record a call or retain caller information in a manner that violates applicable wiretap, privacy, or consumer protection laws in your jurisdiction.

No warranty

The service is provided “as is” and “as available”. Callra AI disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

Limitation of liability

To the fullest extent permitted by law, Callra AI’s total liability arising out of or in connection with these Terms or the service shall not exceed the amount paid by the restaurant for the service in the twelve (12) months preceding the event giving rise to the liability. Callra AI shall not be liable for indirect, incidental, special, or consequential damages.

Termination

A restaurant may cancel its subscription at any time from the dashboard. We may suspend or terminate access if an account materially breaches these Terms, creates a risk to the service, or fails to pay fees when due. On termination, you may export your data for a reasonable period after which we will delete it in accordance with our Privacy Policy.

Changes to these Terms

We may update these Terms from time to time. When we make material changes we will update the effective date at the top of this page and notify account holders where appropriate. Continued use of the service after a change means you accept the revised Terms.

Contact

Questions about these Terms or the SMS program can be sent to info@callraai.com.